Company Name: Genpact
Genpact Limited is an American multinational Information Technology services, consulting and outsourcing company, which is headquartered in New York, United States. The company is founded in 1997 by founder Pramod Bhasin. The current market capitalization of the company is 7.57 billion USD. The current CEO of the company is Balkrishan Kalra. Number of employees of the company are around 1,38,500 (2024). As per “AmbitionBox and glassdoor” company review sites, the Genpact company is managed to get 3.9 and 3.8 out of 5 stars accordingly.
Job Role: Process Associate/Developer, Customer Service
Job Description:
- Respond to customer queries and customers concern. Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies. Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers. You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Qualification:
Minimum Qualifications-
- Graduate (Any Discipline)
- Freshers are eligible
Preferred Qualifications-
- Previous experience in a customer service role chat/email/voice
- Effective problem solving skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
Shift Timings:
You should be able to work on a flexible schedule (including weekend shift)
Application Fee: Not required.
This Job does not need any application fees. For private Jobs, the companies won’t charge for application fees unless government job applications.
Selection procedure:
The selection procedure involves application review, interviews and assessments to evaluate candidate’s qualification and skills. After successful completion of these procedures, the company will provide job offer.
Job Location: India-Hyderabad
Job Posting Date
Dec 26, 2024, 4:02:17 PM
Unposting Date
Jan 25, 2025, 11:59:00 PM
Job Application End Date: January 25, 2025
Job Category: Full Time
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